Question 1

What services does Ecral provide?

Accepted Answer

Ecral offers two primary transportation solutions: self-drive car rentals and chauffeur-driven limousine services.
Ecral offers two primary car rental solutions: self-drive vehicles and chauffeur-driven limousine services.

Question 2

What documents are required for car rentals?

Accepted Answer

To complete your car rental, please provide the following:
• Valid Driver’s License: Must be valid for a minimum of one year.
• Identification: A valid National ID or Passport.
• Encrypted Online Verification: To speed up your pickup, documents can be securely verified through our online system prior to arrival.
Payment Information
• Online Payments: A credit card is required for online payment.

Question 3

Do I need an account to book?

Accepted Answer

Yes, Ecral requires users to have an account to complete a booking on the platform. This account-based system is designed to create a secure and streamlined booking experience.

Question 4

Can I choose a specific car model?

Accepted Answer

While ECRAL allows you to browse and book by vehicle class (such as compact, Standard, or SUV), the specific model you receive depends on real-time availability. 
To ensure transparency, our fleet is categorized by "Examples" or labeled as "or Similar" (for instance, "Nissan Sunny or Similar"). While we strive to provide the exact model you request whenever possible, we guarantee a vehicle within the same class and specifications to meet your needs.

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