PrivacyPolicy

Welcome to Ecral. We are committed to protecting your personal data and your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website and use our services.

Please read this Privacy Policy carefully. If you do not agree with the terms of this Privacy Policy, please do not access the site.

1. Information We Collect

We collect personal information that you voluntarily provide to us when you register on the website, express an interest in obtaining information about us or our products and services, or otherwise when you contact us.

Personal Data Provided by You

The personal information we collect may include the following:

• Contact Information: Email address, phone number, and physical address (including city).

• Identity Information: First name and last name.

• Sensitive Documentation: Copies of ID/Passport and Driving License (collected for verification and service fulfillment purposes).

• Social Media Login Data: We provide the option to register with us using your existing social media account details, such as your Facebook or Google account. If you choose to do this, we will receive certain profile information about you from your social media provider.

Information Automatically Collected

We automatically collect certain information when you visit, use, or navigate the website. This information does not reveal your specific identity but may include device and usage information, such as your IP address, browser and device characteristics, operating system, language preferences, referring URLs, device name, country, location, and other technical information.

• Cookies and Tracking Tools: We use tracking and analytics tools, such as Google Analytics, to monitor and analyze the use of our service.

• Remarketing Services: We use remarketing services (e.g., Facebook Pixel, Google Ads) to advertise on third-party websites to you after you visited our website. We and our third-party vendors use cookies to inform, optimize, and serve ads based on your past visits to our website.

2. How We Use Your Information

We use personal information collected via our website for a variety of business purposes, including:

• To facilitate account creation and logon process.

• To process payments and fulfill orders.

• To verify your identity using the provided ID/Passport or Driving License.

• To send administrative information to you.

• To deliver marketing and promotional communications.

• To post testimonials with your consent.

• To improve our website and services through analytics.

3. Payment Processing

We offer various payment methods for products or services, including:

• Instapay

• Digital Wallets

• Credit Cards

• Bank Transfers

All payment data is stored by our payment processors. You should review their privacy policies and contact them directly to respond to your questions. We do not store financial information on our servers.

4. Sharing Your Information

We may share your information with third parties that perform services for us or on our behalf, including:

• Service Providers: Payment processors, data analytics providers (Google Analytics), and marketing/advertising partners (Facebook, Google).

• Legal Obligations: We may disclose your information where we are legally required to do so to comply with applicable law, governmental requests, a judicial proceeding, court order, or legal process.

5. Your Privacy Rights

Depending on your location, you may have certain rights regarding your personal data, including:

• The right to access, update, or delete the information we have on you.

• The right of rectification.

• The right to object.

• The right of restriction.

• The right to data portability.

• The right to withdraw consent.

To exercise these rights, please contact us using the details provided below.

6. Security of Your Information

We use administrative, technical, and physical security measures to help protect your personal information. While we have taken reasonable steps to secure the personal information you transmit to us, please be aware that despite our efforts, no security measures are perfect or impenetrable, and no method of data transmission can be guaranteed against any interception or other type of misuse.

7. Contact Us

If you have questions or comments about this Privacy Policy, please contact us at:

Email: infor@ecral.com